Question 1

How often should I visit the dentist?

Accepted Answer

For most adults, a [check-up and professional clean](/general-dentistry/check-up-and-clean) every six months is the standard recommendation from the Australian Dental Association (ada.org.au/Your-Dental-Health/Adults). However, the right schedule depends on your gum health, oral history, and any treatment you're currently having. At your first visit, Dr Singh or Alefia will recommend the interval that makes sense for you — some patients do better with three-monthly reviews, others are well served by annual visits. There's no one-size answer.

Question 2

What should I expect at my first appointment?

Accepted Answer

Your [first visit](/new-patients) to our Hilbert dental clinic is a thorough assessment — not a sales pitch. Allow 45–60 minutes. The Australian Dental Association recommends comprehensive initial assessments including medical history review, diagnostic imaging, and a complete oral examination. Dr Singh or Alefia will review your dental and medical history, take bitewing X-rays, and use intraoral cameras to show you exactly what they see. Every finding is explained on screen before anything is recommended. You leave with a written assessment and, if needed, a treatment plan — with no obligation to proceed on the day.

Question 3

Is there a gap fee with my health fund?

Accepted Answer

Sienna Smiles is a [preferred provider for HBF, HCF, and NIB](/patient-info/health-funds), which means reduced or no gap fees for many preventive and diagnostic services. The Australian Institute of Health and Welfare reports that approximately 57% of Australians hold some form of private dental cover (aihw.gov.au/reports/dental-oral-health). HICAPS is available on-site, so your rebate is processed before you leave. It's worth contacting your fund before your appointment to confirm your specific cover — rebate amounts vary between plans and policy levels.

Question 4

How long do porcelain veneers last?

Accepted Answer

With consistent care — regular check-ups, a night guard if you grind, and good oral hygiene at home — porcelain veneers typically last 10–15 years. A 2023 systematic review in the Journal of Prosthetic Dentistry reported survival rates of 95.7% at 10 years across multiple clinical studies. How long they last depends on factors like grinding habits, your diet, and the condition of your natural enamel. Dr Singh will give you a realistic picture for your specific case during the consultation, including whether veneers are the right option for what you want to achieve.

Question 5

Are there patient forms I need to complete before my visit?

Accepted Answer

Yes — new patient forms are available to complete before your appointment. Filling them in ahead of time means your appointment is spent entirely on assessment and conversation, not paperwork. If you have recent X-rays from a previous dentist, bring those too. They give useful baseline information and can avoid unnecessary duplication.

Question 6

Can I reschedule my appointment?

Accepted Answer

Yes, absolutely. A minimum of 24 hours' notice is appreciated so the time can be offered to another patient who may be waiting. You can reschedule by calling the practice directly on 08 9455 1234, or by replying to your appointment confirmation message.

Question 7

How much do dental implants cost?

Accepted Answer

Implant costs at Sienna Smiles start from $3,800 for a single tooth implant including the titanium post, abutment, and porcelain crown, and range up to $25,000 per arch for full-arch (All-on-4) treatment. The exact cost depends on how many teeth need replacing, the condition of your jawbone, and whether any preparatory work such as bone grafting is required. Your initial implant consultation with Dr Singh is complimentary. During that visit, a CBCT scan of your jaw is taken and a 3D treatment plan is developed — including a written cost outline — before you commit to anything. Any surgical or invasive procedure carries risk; this is discussed in full during the consultation.

Question 8

Does Invisalign cause discomfort?

Accepted Answer

Most people notice mild pressure for a day or two when they switch to a new aligner. A 2014 study published in the American Journal of Orthodontics found that Invisalign patients reported lower overall discomfort levels compared to traditional bracket-and-wire braces. This is normal — it means the aligners are applying the intended force to move your teeth. The sensation usually settles quickly. Individual experiences differ, and your clinician will walk you through what to expect at your consultation. Your first Invisalign consultation at Sienna Smiles is complimentary and includes an iTero digital scan to assess suitability.

Question 9

Do you treat children?

Accepted Answer

Yes. Dr Boxwala sees children for routine check-ups, preventive care, and early intervention assessments. Eligible children aged 2–17 may access up to $1,158 in Medicare-funded dental benefits over two consecutive calendar years through the [Child Dental Benefits Schedule (CDBS)](/patient-info/child-dental-benefits-schedule), as confirmed by Services Australia (servicesaustralia.gov.au/child-dental-benefits-schedule). A check-up for your child covers their teeth, gums, bite development, and any early signs of concern — all explained in a way that's calm and clear for both parent and child.

Question 10

What payment options are available?

Accepted Answer

Sienna Smiles accepts all major health funds with preferred provider status for HBF, HCF, and NIB. HICAPS is available on-site for instant claims. [Afterpay and Fund My Dental](/patient-info/flexible-payment-solutions) are available for patients who prefer to spread the cost of treatment. Eligible children can access the [Child Dental Benefits Schedule (CDBS)](/patient-info/child-dental-benefits-schedule). All treatment costs are confirmed in writing before any work begins.

Question 11

What technology does Sienna Smiles use?

Accepted Answer

The practice is equipped with a CBCT 3D scanner — so you can see your own bone structure, tooth roots, and surrounding anatomy in detail before any treatment begins. CBCT imaging provides sub-millimetre accuracy for implant planning and surgical guide fabrication. Digital intraoral scanners replace uncomfortable traditional impressions with a process that captures your teeth to sub-millimetre accuracy. Intraoral cameras display your teeth in real time during examination. A TGA-cleared laser dentistry unit allows soft tissue procedures with reduced bleeding and faster healing compared to traditional instruments. Every piece of technology is here because it makes diagnosis more accurate or your visit more comfortable.

Question 12

Is parking available at the practice?

Accepted Answer

Yes — on-site parking is available directly adjacent to the practice. Sienna Smiles is located in Hilbert, easily accessible from Armadale Road and a short drive from Harrisdale, Piara Waters, and Canning Vale.

Question 13

What should I bring to my first appointment?

Accepted Answer

Bring your health fund card (if applicable), any recent dental X-rays or OPG scans from a previous dentist, a list of current medications, and your completed new patient registration form if you have downloaded it from our website. Having your Medicare card is also important if your child may be eligible for the [Child Dental Benefits Schedule (CDBS)](/patient-info/child-dental-benefits-schedule), which provides up to $1,158 in benefits over two consecutive calendar years. If you have not completed forms beforehand, a tablet is available at reception. Allow approximately 45–60 minutes for a comprehensive initial assessment including digital X-rays and intraoral photography.

Question 14

Is there wheelchair access at the practice?

Accepted Answer

Yes. Sienna Smiles at 12 Jarrah Street, Hilbert WA 6112 has step-free access from the on-site car park to all treatment rooms, consistent with the requirements of the Disability Discrimination Act 1992 (Cth). The entrance is at street level with no stairs or ramps required. If you have specific accessibility needs — such as a wheelchair, mobility walker, or assistance animal — let us know when you book so we can make any additional arrangements.

Question 15

What happens if I need to cancel or reschedule?

Accepted Answer

A minimum of 24 hours’ notice is appreciated so the time can be offered to another patient who may be waiting. You can reschedule by calling 08 9455 1234 or by replying to your appointment confirmation SMS. No cancellation fee applies with adequate notice. According to the Australian Dental Association, missed appointments represent a significant challenge for dental practices — timely rescheduling helps us maintain availability for same-day emergency cases.

Question 16

Do you offer after-hours or emergency appointments?

Accepted Answer

[Same-day emergency appointments](/emergency-dentist) are available during clinic hours (Monday–Thursday 8:30 AM–6:00 PM, Friday 8:30 AM–5:00 PM, Saturday 9:00 AM–3:00 PM) for urgent dental pain, broken teeth, knocked-out teeth, or lost fillings. Call 08 9455 1234 and our team will assess your situation over the phone. If you call outside hours, the voicemail message will guide you on immediate steps until the practice reopens. For life-threatening emergencies, contact 000 or visit your nearest hospital emergency department.

Question 17

Can I transfer my dental records from another practice?

Accepted Answer

Yes. Under the Australian Privacy Principles (APP 12) within the Privacy Act 1988, you have the right to access your health records. Ask your previous dentist to send your records (including X-rays, OPG scans, and treatment notes) to info@siennasmiles.com.au. Having your dental history gives us a fuller clinical picture at your first appointment, can avoid unnecessary repeat imaging, and helps your dentist identify trends in your oral health over time.

Everything you need before your appointment

Find what you need

Flexible Payment Solutions

Health Fund Information

Child Dental Benefits Schedule

New Patient Offers

Complete before your visit

New Patient Registration

Medical History Form

Consent and Privacy

Frequently Asked Questions

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EverythingyouneedbeforeyourappointmentEverything you need before your appointment